Welcome to the website of Naturally Plus Malaysia Sdn. Bhd. (Company No. 200801033602) (AJL931789)]) (“NPMY”, “Company”, “we”, “us” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website located at https://www.naturally-plus.com/my/en/others/termsofuse/ together with all related webpages, subpages, content, features, tools, applications, and services made available through the website (collectively, the “Site”).
By accessing, browsing, or using any part of the Site, you confirm that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately stop using the Site.
1.1 You must be at least eighteen (18) years old, or otherwise of legal age and capacity under applicable law, to use the Site independently.
1.2 If you are using the Site on behalf of a company, organisation, partnership, or other entity, you represent and warrant that you are authorised to bind that entity to these Terms.
1.3 If you do not satisfy the requirements in this Clause, you must not access or use the Site.
2.1 We may amend, update, revise, or replace these Terms at any time at our sole discretion.
2.2 Any changes will be posted on this page together with the updated “Last Updated” date.
2.3 Your continued access to or use of the Site after such changes are posted constitutes your acceptance of the revised Terms.
2.4 You are responsible for reviewing these Terms periodically.
3.1 The Site may contain, without limitation:
● information about NPMY and its business;
● information regarding products, promotions, campaigns, or events;
● educational, informational, or marketing content;
● account access and member tools, where available;
● forms for contact, feedback, registration, or enquiry;
● links to external resources, social media, or third-party services.
3.2 We may, at any time and without prior notice, add, remove, suspend, restrict, modify, or discontinue any function, page, feature, or part of the Site.
3.3 We do not guarantee that all content, functionality, or services will always remain available.
4.1 The Site is controlled and operated by NPMY from Malaysia.
4.2 These Terms shall be governed by and construed in accordance with the laws of Malaysia.
4.3 You agree that the courts of Malaysia shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with these Terms or your use of the Site.
4.4 Persons accessing the Site from outside Malaysia do so on their own initiative and are responsible for compliance with any applicable local laws.
5.1 All content on the Site, including but not limited to text, documents, articles, layouts, interfaces, graphics, logos, icons, images, photographs, videos, audio, downloads, software, source code, databases, compilations, trademarks, service marks, trade names, product names, and other materials (collectively, “Materials”), are owned by, licensed to, or lawfully used by NPMY or the relevant rights owner.
5.2 The Materials are protected by applicable intellectual property laws, including copyright, trademark, trade secret, and other proprietary rights laws in Malaysia and internationally.
5.3 Except as expressly permitted in writing by NPMY, you must not:
● copy, reproduce, republish, upload, post, display, transmit, distribute, or exploit any Materials;
● modify, adapt, translate, decompile, reverse engineer, or create derivative works from any Materials;
● remove, obscure, or alter any copyright, trademark, or proprietary notices;
● use any Materials for commercial or public purposes;
● incorporate any Materials into another website, platform, database, or publication.
5.4 Nothing on the Site shall be interpreted as granting any licence or right to use any intellectual property without prior written consent from NPMY or the relevant owner.
6.1 All trademarks, service marks, logos, brand names, product names, trade dress, and related branding appearing on the Site are the property of NPMY or their respective owners.
6.2 You must not use, reproduce, imitate, frame, deep-link, or otherwise exploit any trademark or branding appearing on the Site without prior written approval.
6.3 Unauthorised use is strictly prohibited and may result in legal action.
7.1 Subject to these Terms, NPMY grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site for your own lawful, personal, and non-commercial purposes.
7.2 You may print or download portions of the Site only for your personal reference, provided that you do not modify the material and all proprietary notices remain intact.
7.3 This limited permission automatically terminates if you breach these Terms.
You agree that you shall not, and shall not encourage, permit, or assist any other person to:
8.1 use the Site for any unlawful, fraudulent, misleading, defamatory, abusive, harassing, obscene, or improper purpose;
8.2 impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity;
8.3 upload, transmit, distribute, or make available any virus, worm, Trojan horse, malware, spyware, ransomware, corrupted file, or any other harmful code;
8.4 interfere with, disrupt, overload, damage, disable, or impair the Site or any server, network, or infrastructure connected to the Site;
8.5 attempt to gain unauthorised access to any account, database, system, or restricted part of the Site;
8.6 use any robot, spider, scraper, crawler, script, data-mining tool, or automated means to access, monitor, harvest, copy, or index any part of the Site without our prior written consent;
8.7 reproduce, duplicate, copy, sell, resell, or exploit any part of the Site for commercial gain;
8.8 post, send, or make available any content that infringes another person’s intellectual property or privacy rights;
8.9 post or circulate false, deceptive, or misleading statements relating to NPMY, its products, its business opportunity, or any member / distributor activities;
8.10 make unauthorised medical, therapeutic, disease, or outcome claims relating to NPMY products;
8.11 use the Site in a way that may expose NPMY to legal, regulatory, reputational, or security risk.
9.1 Where the Site permits registration or account creation, you agree to provide true, accurate, current, and complete information.
9.2 You are solely responsible for maintaining the confidentiality of your username, password, one-time password, verification code, or other login credentials.
9.3 You are responsible for all activities conducted under your account, whether authorised by you or not.
9.4 You must notify NPMY immediately if you become aware of any unauthorised use of your account or any security breach.
9.5 We reserve the right to suspend, restrict, disable, or terminate any account at any time, with or without notice, if we reasonably believe there is a breach of these Terms, misuse, fraud, or security risk.
10.1 Where the Site allows you to submit information, including through registration forms, contact forms, surveys, or enquiries, you represent and warrant that the information provided is true, accurate, current, complete, and not misleading.
10.2 You agree to update your information where necessary to keep it accurate.
10.3 Personal data submitted through the Site shall be handled in accordance with our Privacy Policy.
10.4 If you submit ideas, feedback, suggestions, comments, proposals, or other non-confidential content to us, you agree that, unless otherwise stated by us in writing, we may use, reproduce, adapt, publish, and exploit such submissions for our lawful business purposes without payment or restriction, subject always to applicable law and our Privacy Policy where personal data is involved.
11.1 Where the Site includes any messaging, chat, forum, community, bulletin board, comment feature, or other communication channel, you agree to use such features lawfully, responsibly, and only for their intended purpose.
11.2 We may, but are not obliged to, monitor, review, moderate, edit, remove, refuse, or disable any content posted on the Site at our sole discretion.
11.3 We may disclose any information where required to comply with applicable law, regulatory requests, court orders, investigations, or legitimate enforcement needs.
12.1 NPMY may work with independent distributors, members, affiliates, or business partners.
12.2 Unless expressly stated otherwise in writing, such persons are independent contractors and not employees, agents, or legal representatives of NPMY.
12.3 NPMY is not responsible for unauthorised statements, promises, guarantees, representations, income claims, or health claims made by any independent distributor, member, or third party outside officially approved corporate materials.
12.4 You should rely only on information published through official NPMY channels or expressly authorised materials.
13.1 Product information, educational material, testimonials, and general wellness content on the Site are provided for general informational purposes only.
13.2 Such information does not constitute medical advice, diagnosis, treatment advice, pharmaceutical advice, or professional healthcare advice.
13.3 Nothing on the Site shall be construed as a representation that NPMY, or any of its officers, directors, employees, agents, or affiliates, is providing medical consultation or professional clinical advice.
13.4 Individual responses to any product may vary.
13.5 Product availability, packaging, labelling, pricing, claims, and specifications may change from time to time without notice.
14.1 Unless expressly stated otherwise, the information on this Site is not intended to diagnose, treat, cure, or prevent any disease.
14.2 You should always consult an appropriately qualified healthcare professional before starting any supplement, wellness, or nutrition-related regimen, especially if you are pregnant, breastfeeding, taking medication, have an underlying medical condition, or are under medical supervision.
14.3 Any health-related content on the Site should be read subject to applicable Malaysian regulatory requirements concerning advertising, product claims, and product classification. Malaysia regulates medical advertising through the Medicines (Advertisement and Sale) Act 1956 and related MAB framework, while NPRA guidance for health supplements recognises different categories of claims and supporting evidence expectations.
15.1 The Site may contain links to third-party websites, platforms, payment gateways, social media pages, or other external services.
15.2 Such third-party sites are not under NPMY’s control.
15.3 We do not endorse, verify, or guarantee the accuracy, legality, security, reliability, or suitability of any third-party content, products, or services.
15.4 Your use of third-party sites is entirely at your own risk and subject to the third party’s own terms and privacy practices.
16.1 We may monitor usage of the Site and related systems for the purposes of administration, security, fraud detection, system integrity, troubleshooting, and enforcement.
16.2 By using the Site, you consent to such monitoring to the extent permitted by law.
16.3 We reserve the right to take any lawful action reasonably necessary to prevent, detect, investigate, or respond to misuse, intrusion, unauthorised access, or cyber threats affecting the Site or our systems.
17.1 Your use of the Site is also governed by our Privacy Policy.
17.2 By using the Site, you acknowledge that we may collect, use, process, disclose, transfer, and store your personal data in accordance with our Privacy Policy and applicable law.
17.3 Malaysia’s PDPA regulates the processing of personal data in commercial transactions and the Commissioner’s guidance includes the use of privacy notices to explain collection, use, disclosure, and rights of data subjects.
18.1 The Site and all Materials are provided on an “as is” and “as available” basis.
18.2 To the fullest extent permitted by law, NPMY disclaims all representations, conditions, and warranties, whether express, implied, statutory, or otherwise, including any warranties as to:
● accuracy;
● completeness;
● reliability;
● merchantability;
● fitness for a particular purpose;
● non-infringement;
● title;
● compatibility;
● security;
● uninterrupted availability.
18.3 We do not warrant that the Site will always be available, secure, error-free, or free from viruses, malware, delays, or interruptions.
19.1 To the fullest extent permitted by law, NPMY and its officers, directors, employees, agents, affiliates, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, exemplary, punitive, or consequential loss or damage arising out of or in connection with:
● your use of or inability to use the Site;
● reliance on any content on the Site;
● interruption, suspension, or unavailability of the Site;
● errors, omissions, viruses, or security incidents;
● unauthorised access to data or accounts;
● third-party acts or services.
19.2 Nothing in these Terms excludes liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless NPMY, its directors, officers, employees, agents, affiliates, licensors, and service providers from and against any claim, action, demand, proceeding, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:
● your use of the Site;
● your breach of these Terms;
● your violation of any law or regulation;
● your infringement of any rights of another person;
● your content, submissions, statements, or conduct.
21.1 We may suspend, restrict, or terminate your access to all or any part of the Site at any time, with or without prior notice, for any reason including suspected breach, misuse, legal risk, system abuse, or security concerns.
21.2 Termination does not affect any accrued rights, obligations, or remedies.
We shall not be liable for any delay, interruption, or failure in performance resulting from events beyond our reasonable control, including acts of God, flood, fire, pandemic, epidemic, war, terrorism, strike, internet outage, cyberattack, telecommunications failure, utility disruption, governmental action, or system failure.
No failure or delay by NPMY in enforcing any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy and any other legal notices expressly incorporated by reference, constitute the entire agreement between you and NPMY in relation to the Site.
If you have any questions regarding these Terms, please contact:
Naturally Plus Malaysia Sdn. Bhd.
Legal & Compliance Department
Email: compliance@naturally-plus.com.my
Tel: 03-2783 0191
MALAYSIA English
© 2017 NATURALLY PLUS MALAYSIA SDN. BHD.(200801033602 & 834940 - W) (AJL931789)